Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size in TOTEME pieces?
We provide detailed measurements on each product page. Our collections generally follow European sizing; please refer to our Size Guide for international conversions.
Are your materials sustainably sourced?
Yes, we prioritize high-quality, long-lasting materials including certified organic cotton, recycled polyester, and RWS-certified wool.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, we process it quickly to ensure timely delivery. Please contact customer service immediately to see if a modification is possible.
Do you offer international shipping?
TOTEME ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I care for my TOTEME garments?
Care instructions are located on the inner label of each garment. We recommend professional dry cleaning for tailored pieces and knitwear to maintain their shape.
Will out-of-stock items be replenished?
Our signature 'Curated Wardrobe' items are frequently restocked. You can sign up for 'Back in Stock' notifications on the specific product page.